Returns and Refunds

Return window

You can return any item within 30 days of delivery as long as it is unused, in its original condition and in its original packaging. Leather that has been carried, scratched or conditioned cannot be returned unless it arrived that way.

How to start a return

1. Email support@pearsonjones.com with your order number and the item you want to return.
2. We reply within 1 business day with approval and the return address. Please do not send anything before you receive this email.
3. Pack the item securely and send it with a tracked service.

Who pays for return shipping

• Change of mind: you pay the return shipping. There is no restocking fee. The original $6.99 shipping fee is not refunded.
• Wrong, damaged or defective item: we pay. Tell us within 7 days of delivery and include a photo; in most cases we will replace the item or refund it in full, including shipping, without asking you to send it back.

Exchanges

Belts can be exchanged for another length, subject to stock. For everything else, return the item for a refund and place a new order.

Cancellations

You can cancel for a full refund any time before your order is handed to the carrier. Email us as soon as possible. After it ships, use the return process above.

Refund timing

We inspect returns on arrival and approve refunds within 2 business days. The refund goes back to your original payment method. Banks and card issuers can take up to 10 business days to show it.