Frequently Asked Questions

What leather do you use

Crazy horse cowhide: a top layer cowhide finished with oils and waxes so the color moves when the leather bends. Scuffs can be rubbed out with a fingertip. Each piece varies a little in tone; that is the leather, not a defect.

How do I choose a belt length

See the size guide on the belt page. If you are between two lengths, take the longer one. Length exchanges are free of restocking fees within 30 days.

How much is shipping

$6.99 flat per order to any address in the United States. Delivery takes 7 to 10 business days in total.

Do you ship outside the United States

Not yet.

How do I pay

Checkout is handled by Whop, our payment processor. You can pay by card, Apple Pay or Google Pay where available. The charge on your statement starts with WHOP*.

Can I return an item

Yes, within 30 days of delivery if it is unused and in its original packaging. See the returns page.

How do I look after the leather

Wipe with a dry cloth. Keep it away from prolonged water contact and direct heat. A small amount of neutral leather balm once or twice a year is plenty. Do not use solvents.

Where are you

Our office is in New York. It is not a shop, so we cannot host visits. Support is by email at support@pearsonjones.com.